Refund policy

RETURN & REFUND POLICY

Effective Date: September 4, 2026

Beverly Pills is a store and brand operated by BEVERLY LABS LLC.

We want every Beverly Pills order to arrive correctly and in good condition. This Return & Refund Policy explains the rules applicable to returns, refunds, replacements, cancellations, and delivery issues for products purchased directly from Beverly Pills.

30-DAY RETURN POLICY

We offer a 30-day return policy for eligible products.

You have 30 days after receiving your order to request a return.

To qualify for a standard return, the product must be:

  • unopened;

  • unused;

  • in its original packaging;

  • with the original safety seal or tamper-evident seal intact; and

  • accompanied by proof of purchase.

Because Beverly Pills sells dietary supplements and other ingestible wellness products, products that have been opened, used, consumed, or have had their safety or tamper-evident seal broken are generally not eligible for return.

This does not affect your rights if a product is damaged, defective, incorrect, compromised when delivered, or where applicable law requires another remedy.

HOW TO REQUEST A RETURN

Before returning any product, please contact Beverly Pills at:

Email: [CUSTOMER SERVICE EMAIL]

Please provide:

  • your name;

  • order number;

  • product you wish to return; and

  • reason for the return.

If your return is eligible and approved, we will provide you with return instructions and the appropriate return address.

Do not send products back without first receiving return authorization from Beverly Pills.

Products sent to an unauthorized address or returned without prior approval may not be accepted or processed.

RETURN SHIPPING

For eligible returns resulting from a change of mind or other reason that is not the fault of Beverly Pills, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service for your return. Beverly Pills is not responsible for return packages that are lost or damaged before reaching the authorized return location.

If the return results from an error attributable to Beverly Pills or our fulfillment process, including an incorrect, defective, or damaged product, we will determine the appropriate remedy and may cover applicable return shipping costs.

OPENED OR USED SUPPLEMENTS

For health, safety, and quality-control reasons, we generally cannot accept returns of dietary supplements or other ingestible products after:

  • the container has been opened;

  • the safety seal has been broken or removed;

  • the product has been used or consumed; or

  • the product is no longer in its original condition.

We do not offer a general satisfaction guarantee for opened products unless a specific Beverly Pills product, promotion, or offer expressly states otherwise.

A product is not eligible for a refund solely because:

  • you changed your mind after opening it;

  • you do not like the taste, texture, smell, or capsule size;

  • you decided you no longer want the product; or

  • you did not experience the results you expected.

This does not affect your rights regarding a defective, damaged, incorrectly supplied, or otherwise non-conforming product.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If you receive a product that is:

  • damaged;

  • defective;

  • leaking;

  • incorrectly supplied;

  • missing from your order;

  • materially different from the product ordered; or

  • delivered with a broken, damaged, or compromised safety seal,

please contact us as soon as possible and no later than 30 days after delivery.

Please include your order number and photographs showing the product, packaging, shipping label, damage, safety seal, or other relevant issue.

We may request additional information reasonably necessary to evaluate the claim.

If the claim is approved, Beverly Pills may provide, depending on the circumstances:

  • a replacement;

  • a refund;

  • store credit; or

  • another appropriate resolution.

You may not be required to return a damaged or defective product unless we specifically ask you to do so.

Do not consume a product if its safety seal appears broken, damaged, altered, or otherwise compromised when delivered.

LOST PACKAGES

If your order has not arrived by the expected delivery timeframe, please contact us so that we can investigate the shipment.

If the package is confirmed or reasonably determined to have been lost in transit, we may provide a replacement or refund as appropriate.

Claims regarding packages believed to be lost should be submitted promptly and no later than 30 days after the estimated delivery date.

A package shown by the carrier as delivered may require further investigation before a refund or replacement is issued.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because the customer provided:

  • an incorrect address;

  • an incomplete address;

  • an invalid address; or

  • other inaccurate delivery information,

Beverly Pills is not obligated to provide a refund or free replacement.

If reshipment is possible, additional shipping or fulfillment charges may apply.

Please contact us immediately if you discover an error in your shipping information. We will make reasonable efforts to correct the information before fulfillment begins, but changes cannot be guaranteed once the order is processing.

UNCLAIMED OR REFUSED PACKAGES

Packages that are:

  • refused by the recipient;

  • left unclaimed;

  • not collected from the carrier;

  • returned because delivery attempts were unsuccessful; or

  • otherwise returned for reasons attributable to the recipient

are not automatically eligible for a refund.

If the package is returned to an authorized facility and remains in a condition that permits further handling, we will evaluate the circumstances and determine whether a refund, reshipment, or other resolution is available.

Additional shipping or fulfillment charges may apply.

CUSTOMS, DUTIES AND INTERNATIONAL ORDERS

Where Beverly Pills offers international shipping, customers are responsible for ensuring that products may lawfully be imported into their destination country.

Customers are also responsible for applicable:

  • customs duties;

  • import taxes;

  • brokerage fees;

  • clearance charges; and

  • other government-imposed charges.

An order that is rejected, abandoned, destroyed, returned, or otherwise undeliverable because the customer refuses or fails to pay applicable customs duties or import charges is not automatically eligible for a refund.

Likewise, we cannot guarantee that every Beverly Pills product is permitted for import into every country.

Any mandatory consumer rights provided under applicable law remain unaffected.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or modify an order, please contact us immediately.

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing, production, preparation, or fulfillment.

An order that has already been prepared or submitted for fulfillment may no longer be cancelable even if it has not yet shipped.

If cancellation is successfully completed before fulfillment, the applicable amount will be refunded to your original payment method.

SUBSCRIPTION ORDERS

Subscription orders are subject to the same return and refund conditions described in this Policy.

Canceling a subscription prevents future recurring orders according to our Subscription Policy, but cancellation does not automatically cancel or refund an order that has already been processed, prepared, submitted for fulfillment, or shipped.

To prevent a future subscription order from being processed, you should cancel before the applicable renewal or processing date.

EXCHANGES

We do not generally process direct exchanges.

If an eligible return is approved, you may return the applicable product and place a separate order for the replacement product you want.

If Beverly Pills sent you an incorrect, damaged, or defective product, please contact us before placing another order so that we can arrange the appropriate resolution.

NON-RETURNABLE ITEMS

Unless defective, damaged, incorrectly supplied, or otherwise required by applicable law, the following are generally not eligible for return:

  • opened or used dietary supplements;

  • products with broken or removed safety seals;

  • products that have been consumed in whole or in part;

  • products not returned in substantially their original condition;

  • personalized or custom products;

  • gift cards;

  • products clearly designated as final sale before purchase; and

  • products purchased from another retailer, marketplace, reseller, or third-party seller.

Products purchased from another retailer or seller must generally be returned through the seller from which they were purchased.

SALE AND PROMOTIONAL PRODUCTS

Products purchased using a discount code, promotional price, bundle, subscription discount, or other promotional offer remain eligible under this Policy unless the applicable offer expressly states that the product is final sale.

Products clearly identified as final sale before purchase are not eligible for standard change-of-mind returns.

This does not affect rights relating to defective, damaged, incorrect, or non-conforming products.

REFUNDS

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method unless another method is required by law.

Approved refunds are generally initiated within 7 business days.

Your bank, credit-card company, payment provider, or financial institution may require additional time to process and post the refund to your account.

For standard change-of-mind returns:

  • original shipping costs are generally non-refundable; and

  • return shipping costs are the responsibility of the customer.

Where the refund results from a damaged, defective, incorrect, or otherwise qualifying fulfillment issue, we may also refund applicable shipping charges where appropriate.

EUROPEAN UNION AND OTHER MANDATORY CONSUMER RIGHTS

If Beverly Pills sells products to consumers in the European Union, United Kingdom, or another jurisdiction that provides mandatory cancellation, return, refund, or conformity rights, those rights apply where legally required.

Applicable law may provide consumers with rights in addition to our voluntary 30-day return policy.

Certain statutory withdrawal rights may also contain exceptions for sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken.

Nothing in this Policy is intended to waive, exclude, or limit any consumer right that cannot legally be waived.

CONTACT INFORMATION

Questions regarding returns, refunds, damaged products, missing orders, or this Policy may be directed to:

BEVERLY LABS LLC
Beverly Pills
1680 Michigan Ave
Suite 700 #100
Miami Beach, FL 33139
United States

Email: hello@beverlypills.us

The address above is Beverly Labs' business mailing address and is not necessarily a return facility. Do not send returns to this address unless Beverly Pills specifically instructs you to do so in your return authorization.

Last Updated: September 4, 2026